Return & Refund Policy

Tandorio offer a 30-day return policy, meaning you have 30 days from the date of delivery to a return.You can return the watch anytime within 30days of delivery and you will have to ship it back to us by your local courier. Please note that Tandorio is not responsible for the shipping costs of packages returned by customers.But also we wont charge you the initial shipping cost

Please ship back the watch with your local courier and ask for the return address via hi@tandoriowatch.com

To be eligible for a return, your item must be in the same condition as you received it, unworn, unused, non quality issues and it must include all items originally included in the box (charger, keys, hardware, etc.), along with its original packaging. You will also need to provide the original proof of purchase.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.(it is normal if the package was a bit messed due to shipment or custom checking)

Please understand that the custom will check the package randomly and somehow they dont re pack it back well which will not be defined as a quality issue.

For any return-related queries, feel free to contact us at hi@tandoriowatch.com.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

  1. Customized logo or text watches

  2. Products from Unauthorized Resellers

  3. Items damaged by human error

  4. Bezel alignment with only half click error,please understand bezel alignment has tolerance and it can be fixed with instruction

  5. Giveaways or free items

  6. Online sale accessories (including fenders, gift boxes, rack bags, helmets, controllers, phone mounts, air compressors, waterproof covers, locks, rearview mirrors, etc.)

  7. Additional purchased accessories (Please ensure that any accessories purchased directly from Bluvall meet your requirements before completing the purchase.)

Shipping and Handling Fee for Non-Quality Issue Returns:

REFUND POLICY

A. For returned watch Once we confirm that the returned item matches the buyer's description, a refund will be issued within 1-2 business days.

B. If you return the item , you must provide us with a picture of the delivery note, tracking number, and carrier name. Once the logistics tracking for the package shows delivery, we require five business days to confirm whether the package's status matches the buyer's description; we will then issue a refund within 1-2 business days of confirmation. If the model of the returned e-bike or battery does not match the order information, Tandorio cannot provide a refund.

If the condition of the returned watch differs from the description prior to return, a certain percentage of the amount will be deducted. The specific deduction ratio will be reasonably determined by Tandorio based on the extent of parts loss.

How to Obtain a Refund:

If you decide to proceed with a return and request a refund, please contact our support team for a solution. We will process the refund once we receive the returned parcel.